If you haven’t received your order confirmation email, here are some things to check:
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1. Spam or junk folder
• Sometimes confirmation emails land in spam or junk folders.
• Search for “Huel” or “Your Huel order confirmation” in your inbox.
2. Email address used
• Make sure you’re checking the email account you used when placing the order.
• If you mistyped your email address at checkout, the confirmation won’t arrive.
3. Processing time
• Confirmation emails usually arrive within minutes, but can take a little longer during busy periods.
4. Payment status
• Double-check your bank or PayPal account to confirm the payment went through.
• If no payment has been taken, the order may not have been completed.
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Still missing?
If you’ve checked all of the above and still haven’t received your confirmation, contact us at team@huel.com with your full name and payment details, and we’ll locate your order.
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👉 For more delivery help, see our Delivery Questions page.