Sorry to hear that something’s missing from your order — let’s get it sorted.
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1. Check if your order was split
• Large or heavy orders (e.g. Ready-to-Drink or bulk bundles) are often sent in multiple parcels.
• Check your emails for additional tracking links — your missing item may be arriving separately.
2. Check for packing errors
• Occasionally, items may be mispacked.
• Please take a clear photo of the shipping label on your box and another photo of the contents inside the box.
3. Promotional items
• Free gifts or promotional items must be added to your basket and checkout correctly with any codes.
• If this wasn’t done, they won’t be included in your order.
4. Still missing?
• Contact us at team@huel.com with your order number and the photos mentioned above.
• Our team will investigate and arrange a solution for you.
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👉 For more delivery info, see our Delivery Questions page.