If you’ve been charged but don’t remember placing an order, here are the most common reasons:
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1. Subscription renewal
• The most likely reason is that you have an active subscription that has renewed automatically.
• You can check this by logging into your Huel Account under My Subscriptions
2. Multiple accounts
• You may have more than one Huel account (e.g. work vs personal email).
• If so, subscriptions or orders linked to your other email address may have processed.
3. Family or shared account
• If someone else has access to your account (e.g. family or housemate), they may have placed the order.
4. Fraudulent activity (rare)
• If none of the above apply and you’re sure you didn’t place the order, please contact us at team@huel.com immediately.
• We’ll investigate and, if necessary, help secure your account.
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What to do next
1. Log into your Huel account to check your active subscriptions.
2. Review your email inbox (and spam folder) for order confirmations.
3. Contact us if you need help cancelling a subscription, refunding an accidental renewal, or investigating unusual charges.
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👉 Manage your account here: Huel Account Login